Reports, direct letters and proposals Circulars and Notices Definition of Upward Communication When the flow of information in an organisation, is from lower levels of the corporate ladder to the upper levels, is named as upward communication. This form of communication, helps employees, to express their views, ideas or grievances with the top management. It is possible only in a democratic environment, wherein employees have a say in management. Upward communication flows from subordinate to superior, which helps in the increase in acceptance of management decision by the subordinates.
Effective Downward Communication Downward communication is the information that is exchanged between a manager and a subordinate. In the best of cases, the information is clear and direct. Most of the time, the information is absent. The information being exchanged could be orders, recognition, coaching, performance evaluations or general information exchange.
All downward and upward communication take place in a framework of authority and power of one person a manager over another an employee. Because of these power dynamics, the potential for miscommunication is high.
This article explores each type of downward communication, its potential problems and solutions. Downward communication - Giving Orders As a manager, you give general direction and specific orders to your employees. You want those directives to be understood and followed.
This is not the time when you want dissent and debate. You already sought input from others and decided what you want done.
So you issue a Downward and upward communication to your employee s. Examples of what could go wrong when giving orders A manager X is giving direction or orders to an employee Y.
For starters X could be a jerk; power went to his head as he moved up the ranks. Or X could be weak and not state his directive in a clear and straightforward way. Or X could use the wrong words, words that often trigger poor reactions in a listener.
Conversely, Y could be predisposed against X, from previous interactions. Or Y could misunderstand the directive, and proceed to implement it the wrong way. Be clear about your expectations for results and for completion dates.
Downward Communication — Giving Recognition Giving recognition needs to be an ongoing activity. An employee needs to know when he or she hits the mark and is doing things right. A manager needs to let employees know what behaviors are wanted and expected. Both employees and managers benefit from this form of downward communication.
Most managers enjoy giving positive feedback to their employees. With a few exceptions, people like seeing the satisfaction that others get when they get acknowledged for a job well done. A few pointers on how to give positive feedback. Always ask if this is ok with the employee, sometimes employees do not like public recognition.
Still, the mere act of asking them about it is enough for them to know that their performance deserved it. They may tell you to skip the public part altogether, so given them recognition in private. The evaluation can be used to reward employees with raises and promotions in due time.
When left unattended, even the smaller infractions can creep up and become performance issues later on.
When an extremely sharp manager began reporting to me a few years ago, I gave him full authority to order items that he saw fit to get a critical project completed. His first purchase was an office chair that was just a bit more expensive than all the other chairs in the department.
Next, he bought multiple screens to monitor the availability of a system he was implementing. I thought it was excessive but given that the system was highly complex, I let it go again. Over and over, I ignored individual purchases that by themselves did not amount to much.
I realized I made the mistake of not correcting unwanted behavior early in the working relationship with my employee.Upward communication is often made in response to downward communication; for instance, employees answering a question from their manager.
In this way, upward communication indicates the effectiveness of a company’s downward communication. The internal communication from the superior to the subordinate is termed as downward communication and it includes orders, instructions and notices issued to subordinates.
The flow of information from the subordinate to the superior manager is called upward communication. Upward communication is often made in response to downward communication; for instance, employees answering a question from their manager.
In this way, upward communication indicates the effectiveness of a company’s downward communication.
Jun 23, · Effective workplace communication skills require a balance of downward communication or top-down and upward or bottom-up communication. This video looks at this balance of communication in. Some of the most important types of direction in formal communication are: 1.
Downward 2. Upward 3. Horizontal or Lateral and 4. Diagonal or Cross-wise! Formal communication is designed by the management. It is an official communication which takes place through the line of authority or chain of.
FOCUS ON COLLEGES, UNIVERSITIES, AND SCHOOLS VOLUME 4, NUMBER1, 1 Formal Communication Channels: Upward, Downward, Horizontal, and External.